Terms & Conditions

Table of Contents

1. Agreement & Acceptance

2. Booking, Payment & Cancellation

3. Timing, Client Responsibilities & Location Conditions

4. Creative Direction, Editing, Delivery & Revisions

5. Files, Raw Materials, Storage & Usage Rights

6. Refunds, Approval, Non-Cooperation & Confidentiality

7. Social Media, Releases, Travel & Liability

8. Service-Specific Terms

9. Acceptance, Approval & Final Confirmation

Key Points Summary

This summary is provided to make the main points easier to understand. It does not replace the full Terms & Conditions below. The full Terms & Conditions remain the official agreement and should be read carefully before confirming any booking.

• Booking Confirmation: A booking is confirmed only after written approval and the required deposit are received, unless otherwise agreed in writing.

• Payment: A 50% deposit is required to secure the booking. The remaining 50% balance is due on or before the shooting day, unless a different due date is clearly mentioned in writing.

• Late Payment: If payment is not completed by the agreed due date, a 20% late payment charge may be added, and we may withhold deliverables until all outstanding amounts are settled.

• Raw Files: Raw files, unedited photos, unedited videos, project files, and source files are not included unless clearly mentioned in the quotation, invoice, Scope of Work, or written agreement.

• Delivery Timeline: Normal delivery for most edited projects is approximately 7 to 14 Working Days unless a different timeline is mentioned in the Scope of Work.

• Revisions: One round of minor video revisions is included unless stated otherwise. Professional corrections are free if something agreed was missed, but subjective or taste-based changes may be charged.

• Client Responsibilities: The Client is responsible for preparing the location, products, wardrobe, props, permissions, approvals, participants, and any required information before the shoot.

• Delays and Cancellations: Client delays, third-party delays, lack of preparation, missing permissions, or late cancellations may result in extra charges, shortened shoot time, postponement, or cancellation fees.

• Usage Rights: Final deliverables may only be used for the agreed purpose. Commercial, large-scale advertising, resale, third-party use, or modification may require additional written permission and fees.

• Portfolio Use: We may use the produced content for portfolio, website, social media, marketing, showreels, and award submissions unless the Client requests confidentiality in writing before the shoot.

• File Storage: Final files are stored for 30 days only unless otherwise agreed. The Client is responsible for downloading and backing up files after delivery.

• Acceptance: Approval by WhatsApp, email, SMS, payment, confirming the booking, allowing the shoot to proceed, or using the deliverables may be treated as acceptance of these Terms & Conditions.

1. Agreement, Acceptance & Scope

1.1 Agreement and Acceptance

These Terms & Conditions apply to all photography, videography, content creation, editing, production, direction, and related creative services provided by Al Nada Photography LLC.

Project communication may be handled directly by Nima Amanat or by an assigned team member on behalf of the Company.

By confirming a booking, approving a quotation, making a payment, accepting an invoice, signing an agreement, allowing a shoot to proceed, or giving written approval through WhatsApp, email, SMS, or any other digital communication, the Client confirms that they have read, understood, and accepted these Terms & Conditions.

Digital approval has the same practical effect as written approval and may be used as evidence of acceptance, unless a separate written contract specifically states otherwise.

These Terms & Conditions apply together with the approved quotation, invoice, proposal, written scope of work, or any project-specific agreement. If there is a conflict, the written Scope of Work or signed agreement for that specific project will take priority only for the conflicting point.

These Terms replace any previous verbal discussion or informal message about the same subject unless that point is clearly confirmed in writing as part of the approved scope.

Informal messages, casual conversations, goodwill gestures, courtesy offers, verbal comments, or friendly suggestions do not change the agreed Scope of Work, payment terms, delivery terms, revision terms, refund terms, or usage rights unless they are clearly confirmed in writing as an official update to the project.

Any goodwill discount, extra revision, free adjustment, extended support, or courtesy service offered in one situation is voluntary and does not create a future obligation or change these Terms.

1.2 Definitions

For clarity:

• Company / We / Us refers to Al Nada Photography LLC.

• Client / Customer refers to the individual, company, agency, brand, representative, or organization booking or receiving the service.

• Services include photography, videography, editing, production, direction, content creation, social media content production, and related creative services.

• Deliverables refer to final edited photos, final edited videos, social media assets, exported files, or any other final files agreed in writing.

• Raw Materials / Raw Files refer to unedited footage, unedited photos, RAW image files, audio files, project files, behind-the-scenes material, source files, and any unedited production files.

• Scope of Work refers to the agreed deliverables, number of shoot days/hours, editing requirements, usage rights, timeline, and responsibilities mentioned in the quotation, invoice, proposal, or written approval.

• Working Day means any normal business day excluding UAE public holidays, unless otherwise agreed in writing.

1.3 Scope of Services

We provide professional creative services including, but not limited to:

• Photography: product, jewelry, fashion, lifestyle, corporate, event, wedding, real estate, interior, portrait, commercial, and editorial photography.

• Videography: commercials, social media videos, reels, event coverage, wedding films, corporate videos, real estate walkthroughs, interviews, behind-the-scenes content, and promotional videos.

• Content creation: campaign visuals, short-form videos, branded content, monthly content packages, creative direction, and related production.

• Post-production: editing, color correction, retouching, sound adjustment, formatting, resizing, and delivery where included in the approved scope.

Only the services and deliverables clearly mentioned in the approved Scope of Work are included. Anything outside the agreed scope may require a separate quotation.

Unless explicitly agreed in writing, our services do not include event planning, catering, makeup, hair styling, grooming, wardrobe supply, product cleaning, location decoration, cleaning services, furniture moving, staging, permits, model fees, influencer fees, venue booking, or third-party coordination.

1.4 Required Details in Each Quotation

To avoid misunderstanding, each quotation, invoice, proposal, or written Scope of Work should clearly mention the following where applicable:

• The exact deliverables included.

• The number of shooting hours, shooting days, or production days.

• The number of included revisions.

• The expected delivery timeline.

• The approved usage rights.

• Whether raw files are included or not.

• Any special terms, extra charges, deadlines, or client responsibilities.

If a detail is not mentioned in the quotation, invoice, proposal, or written approval, it should not be assumed to be included.

The Client is responsible for checking the quotation before approval and asking for clarification if any point is unclear.

2. Booking, Payment & Cancellation

2.1 Booking Confirmation

A booking is confirmed only after the Client provides written approval and pays the required deposit, unless a different written arrangement has been agreed.

Without confirmed approval and payment, the date, team, equipment, and production resources are not guaranteed and may be offered to another client.

2.2 Deposit and Payment Terms

• A 50% deposit is required to secure the booking.

• The remaining 50% balance is due on or before the shooting day, unless otherwise agreed in writing.

• Payments must be made in AED through an approved payment method.

• Payment details, bank details, payment links, or transfer instructions will be provided only on the invoice or official payment communication.

• Bank charges, transfer fees, payment gateway fees, or international transfer costs are the Client’s responsibility unless otherwise agreed.

• Final deliverables, raw materials, project files, or download links will only be released after full payment is received.

• Ownership and usage rights are not granted until full payment is received.

2.3 Late Payments and Withholding of Deliverables

If payment is not received by the agreed due date, a late payment charge of 20% of the outstanding amount or total project value may be added, depending on the project and payment status. Unless a different due date is clearly mentioned in writing, the remaining balance is due on the shooting day. If the written Scope of Work specifically states that payment is due on delivery, then payment must be completed on or before the delivery date. Payment is not automatically extended beyond the shooting day, delivery date, invoice due date, or any other written due date.

If the payment remains outstanding after the late payment charge is applied, additional reasonable charges may be added for continued delay, administration, storage, re-uploading, legal notice, debt recovery, or any additional time/cost caused by non-payment.

During any payment delay, we have no obligation to release final deliverables, raw files, project files, download links, previews, exports, or any additional work. The Company will not be responsible for any loss, delay, missed deadline, campaign issue, event issue, or business impact caused by the Client’s failure to pay on time.

We may also pause work, cancel pending delivery, withhold future bookings, or stop ongoing services until all outstanding amounts, late fees, and related charges are fully settled.

If legal action, debt recovery, court filing, translation, legal notice, or collection support is required due to non-payment or breach, the Client may be responsible for reasonable related costs where allowed by law.

Any written acknowledgement by the Client that a payment is due, will be paid later, will be settled after delivery, or will be paid on a specific future date may be treated as written recognition of the outstanding balance. Such acknowledgement, promise, or delayed-payment message does not waive the original due date and does not prevent late payment charges, withholding of deliverables, or any other rights available to the Company under these Terms.

The Client may not withhold payment of undisputed amounts because of unrelated complaints, additional requests, subjective dissatisfaction, minor revision requests, or work that was not included in the agreed Scope of Work. Any dispute about a specific deliverable must be handled through the revision and dispute process while all undisputed amounts remain payable.

2.4 Cancellation and Rescheduling

Once a project is confirmed, time, crew, preparation, equipment, and production resources are reserved.

• If the project is cancelled more than five (5) days before the scheduled shoot, a cancellation fee of AED 1,000 will apply.

• If the project is cancelled less than five (5) days before the scheduled shoot, the Client will be charged 50% of the total quoted price or AED 1,000, whichever is higher.

• If cancellation happens on the same day, after the team has started preparation, or after the team has arrived at the location, the Client may be charged up to 100% of the agreed project fee.

• Any expenses already incurred for preparation, including location bookings, permits, production planning, special equipment rentals, props, crew arrangements, transportation, accommodation, or pre-production costs, will be charged in addition to the cancellation fee.

• For projects requiring dedicated preparation days, the agreed preparation fee will be charged for each preparation day already completed before cancellation.

• Rescheduling is subject to our availability and must be confirmed in writing.

• Any additional costs caused by rescheduling, including crew fees, location fees, equipment rental changes, permits, transport, or production expenses, will be the Client’s responsibility.

• Repeated postponements, delayed confirmations, or failure to provide essential details may be treated as cancellation or non-cooperation.

3. Timing, Client Responsibilities & Location Conditions

3.1 Timing, Late Arrival and Delays

The Client is responsible for ensuring that all required people, products, locations, permissions, wardrobe, props, and arrangements are ready before the scheduled start time.

• The agreed shooting time starts from the scheduled call time or the team’s arrival time, unless otherwise agreed in writing.

• A reasonable grace period of up to thirty (30) minutes may be allowed for minor delays, subject to the day’s schedule.

• If the Client, location, participants, products, or required third parties are more than forty-five (45) minutes late or not ready, we may shorten the session without fee reduction, apply additional charges, postpone the shoot, or cancel the shoot without liability.

• Delays caused by models, stylists, makeup artists, hair stylists, decorators, event planners, venue staff, security, guests, influencers, suppliers, third-party crew, location access, permissions, parking, or similar matters are the Client’s responsibility unless we have explicitly accepted responsibility for that specific matter in writing.

• Such delays count toward the total project time and do not shift liability to the Company.

3.2 Client Responsibilities and Approvals

The Client must provide all necessary information, approvals, materials, access, and permissions required to complete the project properly.

This includes, where applicable:

• Project brief, references, brand guidelines, shot list, schedule, mood board, and key requirements.

• Location access, venue approval, building permission, security approval, filming permits, parking, elevator access, and loading access.

• Model releases, participant approvals, property releases, parental consent for minors, product permissions, trademark permissions, and any required legal clearances.

• Ensuring all people appearing in the shoot are aware of and agree to being photographed or filmed.

• Ensuring the location is safe, clean, accessible, legally permitted, and prepared.

• Providing products, wardrobe, props, styling items, decorations, or special materials unless otherwise agreed in writing.

• Reviewing and approving samples, drafts, selections, edit notes, or project decisions within the requested timeline.

We are not responsible for delays, penalties, claims, missed coverage, disputes, or additional costs caused by the Client’s failure to secure required permissions, approvals, licenses, or clearances.

If the Client supplies text, names, captions, product details, prices, contact details, regulatory numbers, logos, claims, offers, music, graphics, or any other material for inclusion in the deliverables, the Client confirms that such material is accurate, lawful, approved, and that they have the right to use it. We are not responsible for proofreading, fact-checking, legal-checking, verifying offers, checking product claims, or confirming the accuracy of Client-supplied material unless this is specifically included in the Scope of Work.

Errors in Client-supplied material discovered after delivery may be treated as chargeable revisions.

The Client agrees to protect and hold the Company harmless from claims related to missing permissions, unauthorized usage, inaccurate information, or misuse of deliverables.

3.3 Location, Venue, Property and Access Conditions

This section applies to any shoot taking place at a Client location, private property, venue, hotel, office, showroom, store, restaurant, clinic, real estate property, Airbnb, outdoor location, event venue, or any third-party location.

The Client is responsible for making sure the location is fully prepared, accessible, approved, and suitable for the agreed work.

Unless specifically included in the Scope of Work, we are not responsible for cleaning, staging, interior design, furniture arrangement, fixing curtains, hiding clutter, repairing defects, preparing products, setting tables, decorating, moving heavy objects, or making the location visually ready.

If the location is not ready, access is unavailable, permission is denied, security stops the team, the property representative is late, or required approvals are missing, we may cancel, postpone, shorten the shoot, or charge for additional time. The Client remains responsible for the agreed fees and any costs already incurred.

If the Client provides keys, door codes, smart lock access, access cards, or instructs us to enter an unattended location, the Client accepts that we are not responsible for the property’s security, condition, missing items, damages, or any issue unrelated to the actual service performed by our team.

For shared areas such as lobbies, gyms, pools, rooftops, receptions, corridors, parking areas, malls, residential facilities, or public/private common areas, the Client must obtain all required permissions from management, security, owners, tenants, developers, or relevant authorities.

We may refuse to photograph or film areas where people’s privacy, venue rules, safety, or legal compliance could be affected.

Weather and environmental conditions such as humidity, fog, rain, sand, haze, low visibility, harsh sunlight, reflection, dust, construction work, or external surroundings may affect the final result. Free reshoots are not provided for weather or environmental dissatisfaction unless agreed in writing.

3.4 Wardrobe, Props, Products and Equipment Responsibility

Unless otherwise agreed in writing, the Client is responsible for providing all wardrobe, props, products, accessories, packaging, styling items, and materials required for the shoot.

• Items must be clean, prepared, polished, ironed, complete, and shoot-ready.

• We are not responsible for dissatisfaction caused by missing, damaged, incorrect, unsuitable, poorly prepared, wrinkled, dusty, scratched, or defective items supplied by the Client.

• For product, jewelry, fashion, food, or commercial shoots, visible imperfections may appear in the final result unless advanced retouching is included.

• Any damage caused by the Client, guests, children, pets, models, stylists, makeup artists, assistants, or other third parties to our equipment, props, lighting, backdrops, rented equipment, or studio/location setup will be charged to the Client at repair or replacement cost.

• For product shoots, the Client is responsible for delivering and collecting products safely, including shipping, customs clearance, insurance, and transport costs.

• We will take reasonable care of products while in our possession but are not responsible for loss or damage during shipping, courier handling, customs, third-party transport, or storage beyond the agreed project needs.

3.5 Health, Safety and Right to Stop Work

The Client must ensure a safe, respectful, legal, and suitable working environment.

We may pause, postpone, or cancel the shoot without liability if any condition threatens the team, talent, public, property, or equipment.

This includes unsafe structures, electrical risks, fire hazards, extreme weather, dangerous access, security issues, aggressive behavior, intoxication, harassment, abuse, illegal activity, lack of permits, restricted locations, or any instruction that may breach law, venue rules, safety standards, or professional ethics.

If the issue cannot be resolved immediately, the Client remains responsible for agreed fees, incurred costs, and any additional expenses.

Professional and respectful communication is expected at all times with our team, freelancers, assistants, editors, and representatives. If the Client or their representatives engage in repeated abusive, threatening, harassing, disrespectful, or bad-faith behavior, we may stop communication, pause work, close the project, or treat delivered work as final without refund or further revisions.

The Client must not use false public statements, misleading reviews, threats to contact third parties, pressure tactics, or bad-faith complaints to avoid payment or force work outside the agreed Scope of Work. This does not prevent the Client from making a genuine, lawful complaint through the proper channels.

3.6 Team Rest, Meal Breaks and Working Conditions

For shoots exceeding five (5) continuous hours, the team is entitled to proper rest time and a proper hot meal provided by the Client, unless otherwise agreed in writing.

Booked shoot time includes setup, preparation, client delays, styling time, outfit changes, product preparation, location access, and pack-down unless otherwise agreed in writing. Any overtime, extended access, additional setup, or work beyond the agreed time may be charged separately at the rate mentioned in the quotation or as agreed in writing.

• A proper hot meal and adequate rest time must be provided every five (5) hours of continuous work.

• Breaks must be scheduled in a reasonable way that protects the team’s performance, safety, and quality of work.

• If meals or proper rest time are not provided, we may pause the work, arrange meals separately and charge the Client, or apply additional charges for delays and extended working time.

• For full-day, event, wedding, outdoor, remote, or physically demanding shoots, the Client should also provide reasonable access to water, shaded/rest areas, washrooms, parking, and safe working conditions.

4. Creative Direction, Editing, Delivery & Revisions

4.1 Creative Direction and Style Expectations

Photography, videography, lighting, framing, color grading, retouching, pacing, music rhythm, composition, and final presentation are creative services and involve professional judgment.

By confirming the project, the Client acknowledges that they have reviewed our portfolio, website, social media, or previous work and accept our general creative style, quality standard, and professional approach.

• We retain creative control unless specific creative direction has been clearly agreed in writing before the shoot.

• References shared by the Client are used as inspiration and direction, not as a guarantee of identical results.

• Final results may vary depending on location, lighting, product condition, weather, time, talent, wardrobe, styling, event conditions, venue rules, and other real production factors.

• Dissatisfaction based only on personal taste, change of preference, self-image, appearance, or expectations that were not clearly communicated and agreed before the shoot will not be treated as a service failure.

• Major stylistic changes requested after the shoot or after editing has started may be treated as additional work and charged separately.

4.2 Delivery Method

Final deliverables will be shared through a downloadable link, cloud storage, email, WhatsApp, or another suitable digital method.

Delivery is considered completed once the download link or final file access has been shared with the Client. We are not required to upload files to the Client’s own cloud, external drive, platform, or internal system unless agreed in writing.

4.3 Standard Delivery Timeline

Unless a different timeline is mentioned in the Scope of Work, quotation, invoice, or service-specific agreement, normal delivery for most edited projects is approximately 7 to 14 Working Days.

The delivery timeline starts after the shoot is completed and after we have received all required payments, selections, approvals, logos, music direction, brand assets, product information, and Client materials needed to complete the work.

Some projects may require a shorter or longer timeline depending on scope, urgency, quantity, editing complexity, event size, wedding film length, monthly content workflow, retouching level, Client approval delays, or third-party dependencies. Any project-specific timeline mentioned in writing will override the general timeline.

Rush delivery, same-day delivery, priority editing, or delivery before the standard timeline is only included if agreed in writing and may require an additional fee. Rush delivery is also subject to team availability, workload, payment status, and the Client providing all required materials on time.

4.4 Revisions

• One (1) round of minor revisions is included for video editing unless otherwise stated in the Scope of Work.

• Revision requests must be submitted within ten (10) calendar days from the delivery date, unless a different period is agreed in writing.

• Revision requests must be clear, specific, and submitted in one organized list where possible.

• Each additional revision round after the included round will be charged at AED 250 or as otherwise quoted depending on complexity.

• If the Client requests additional content from the same raw materials, a separate quotation will be provided.

• If the Client does not submit revision comments within the revision period, the project will be considered approved and completed.

4.5 Professional Corrections vs. Subjective Revisions

4.5.1 Professional Corrections

If the Client clearly requested something within the agreed scope and we did not complete it correctly, we will correct it free of charge. This may include technical mistakes, missing agreed details, a wrong exported version, spelling mistakes caused by us, or an agreed request that was not applied.

4.5.2 Subjective or Taste-Based Revisions

Requests based on personal taste, change of preference, a new direction, different music preference, different pacing preference, different editing style, or new ideas after delivery are considered subjective revisions. These may be charged for the same video or deliverable.

However, we will take this feedback seriously and, where suitable, apply the Client’s preferences to future videos or future deliverables within the project.

4.6 What Revisions Do Not Include

Unless specifically agreed in writing, revisions do not include:

• Changing the full music track or soundtrack after editing has been completed.

• Changing the entire video concept, script, structure, or creative direction.

• Re-editing the full video from the beginning.

• Shooting new footage.

• Adding new deliverables not included in the original agreement.

• Advanced beauty retouching, body reshaping, major object removal, AI manipulation, complex compositing, background replacement, view enhancement, or major cleanup unless quoted separately.

• Major color grading changes after the editing style has been approved or delivered.

• Fixing issues caused by poor preparation, poor wardrobe, product defects, venue conditions, late arrival, or missing Client instructions.

5. Files, Raw Materials, Storage & Usage Rights

5.1 Raw Files and Project Files

Raw files, RAW image files, unedited footage, unedited photos, audio files, project files, editing files, source files, and behind-the-scenes materials are not included by default.

Raw files are only included if they are clearly mentioned in the quotation, invoice, proposal, Scope of Work, or another written approval from the Company.

If raw files are provided, they are provided only for the Client’s approved use and do not include copyright ownership, unrestricted usage rights, resale rights, editing rights, transfer rights, or third-party usage rights unless clearly agreed in writing.

We are not required to provide project files, editing timelines, Lightroom catalogs, Premiere Pro files, DaVinci Resolve files, Photoshop files, After Effects files, presets, templates, LUTs, or working files unless specifically agreed and quoted separately.

5.2 Download Links, Storage and File Management

The Client is responsible for downloading and backing up all deliverables immediately after delivery.

• Download links may remain active for a limited period and can expire without further notice.

• Final files will be stored for 30 days only unless otherwise agreed in writing.

• After 30 days, we are not responsible for deleted, unavailable, corrupted, expired, or lost files.

• File retrieval after the storage period may be charged at AED 250 or more, depending on the effort required, and is subject to file availability.

• Extended storage can be arranged for an additional fee if requested in advance.

• Raw materials and project files are not automatically stored or delivered unless clearly agreed in writing.

5.3 Usage Rights and License

Upon full payment, the Client receives a non-exclusive, non-transferable license to use the agreed deliverables for the approved purpose mentioned in the Scope of Work.

Unless otherwise agreed in writing, standard usage may include personal use, social media, company website, internal presentations, and normal digital business use.

Commercial and large-scale advertising usage may require a separate license and additional fees. This includes, but is not limited to:

• TV, cinema, streaming ads, paid media campaigns, billboards, outdoor advertising, magazines, newspapers, printed campaigns, packaging, merchandise, resale, third-party campaigns, films, publications, and large-scale online/offline promotions.

The Client may not sell, sublicense, transfer, distribute, publish, provide, or license deliverables to third parties unless written permission is provided.

The Client may not modify, re-edit, alter, manipulate, or create derivative work from final deliverables unless written permission is provided.

Raw materials may only be edited, modified, published, or shared if this is explicitly allowed in writing.

5.4 Intellectual Property and Copyright

All photos, videos, raw materials, creative concepts, editing files, project files, source files, lighting setups, production ideas, and related creative works remain the intellectual property and copyright of the Company unless a separate written copyright transfer agreement is signed and paid for.

The Client receives only the agreed usage license. Full copyright ownership, project files, editing files, source files, and unrestricted usage rights are not included unless explicitly stated in writing.

We reserve all rights not expressly granted to the Client.

5.5 Portfolio, Marketing and Public Use

Unless the Client requests otherwise in writing before the shoot, we may use the produced content, including photos, videos, behind-the-scenes material, final deliverables, and project highlights, for portfolio, website, social media, award submissions, presentations, showreels, marketing, and promotional purposes.

Clients with privacy, cultural, confidential, commercial, or non-publication requirements must request this before the project begins and have it confirmed in writing.

A non-publication request may affect pricing, especially for commercial, portfolio-sensitive, or exclusive projects.

Once content has already been approved, shared, posted, published, or used publicly, the Client may not later retract permission unless a separate written agreement is made.

6. Refunds, Approval, Non-Cooperation & Confidentiality

6.1 Refund Policy

Due to the service-based and art-based nature of photography, videography, editing, production, and creative work, payments are non-refundable once services have been booked, prepared, delivered, or completed.

• Deposits are non-refundable unless otherwise agreed in writing.

• Dissatisfaction based on personal taste, change of mind, self-image, comparison with other creators, or expectations not agreed before the shoot does not qualify for a refund.

• If all deliverables mentioned in the Scope of Work are completed, the project is considered fulfilled.

• If an issue is caused by our professional mistake within the agreed scope, we will reasonably correct it as described in the revision section.

• Any goodwill refund, discount, or free adjustment offered by us in one situation does not create a future obligation or precedent.

6.2 Non-Cooperation, Delayed Feedback and Deemed Approval

The Client must respond to reasonable requests, provide approvals, submit required materials, and give feedback within the agreed timeline.

If the Client does not respond, delays approvals, fails to provide required materials, or blocks the progress of the project for more than fourteen (14) business days, this may be considered non-cooperation and a breach of the agreement.

We may pause work, delay delivery, withhold deliverables, close the project, or charge additional fees until the Client responds and any extra costs are paid.

If the Client uses, publishes, posts, forwards, prints, shares, or commercially benefits from a delivered file, that file will be considered accepted and approved.

If the Client does not provide revision notes within the allowed revision period, the delivered work will be considered approved.

A project may be considered closed once final deliverables are shared, the review/revision period has passed, final payment has been received, or the Client confirms completion in writing. Once a project is closed, no further revisions, edits, additions, file re-exports, support, or changes are included unless agreed as a new paid service.

A closed project may only be reopened at our discretion and may require a new quotation, new timeline, and additional payment.

6.3 Confidentiality, NDA and Communication Records

Both parties agree to keep confidential any private, sensitive, business, financial, contractual, or proprietary information received during the project.

For sensitive projects, either party may request a separate Non-Disclosure Agreement before the project begins. Any NDA must be agreed in writing before the shoot or before confidential information is exchanged.

Both parties acknowledge that WhatsApp messages, emails, voice notes, screenshots, approvals, invoices, quotations, and digital communications related to the project may be retained as project records and may be used as evidence in case of dispute, subject to applicable UAE law.

The Client must remain reasonably reachable through the communication channels used for the project, such as WhatsApp, email, phone, or the official contact mentioned in the quotation or invoice. If the Client blocks, mutes, ignores, disables, or changes communication channels without notice, this does not pause payment obligations, deadlines, delivery timelines, revision windows, cancellation terms, or project closure rights.

6.4 Privacy and Personal Data

We may collect and process personal information necessary to provide our services, including names, phone numbers, email addresses, project details, location details, scheduling information, invoices, payment records, preferences, and communication history.

Personal data may be used for:

• Managing bookings, invoices, payments, scheduling, and project communication.

• Delivering agreed services and files.

• Internal record keeping and service improvement.

• Sharing project-related information with trusted team members, freelancers, vendors, editors, assistants, or service providers only where needed to complete the project.

• Marketing communication only where allowed or where the Client has provided consent.

We do not sell personal data. Reasonable measures will be taken to protect Client information from unauthorized access, misuse, or disclosure.

The Client may request correction or deletion of personal data where legally and operationally possible.

Website use may involve cookies, analytics, or similar tools to improve website performance and user experience.

7. Social Media, Releases, Travel & Liability

7.1 Social Media Account Handling

If social media management, posting, ad support, account access, or content uploading is included, the Client must provide accurate access credentials, permissions, and approvals.

The Client remains responsible for account ownership, passwords, platform policies, two-factor authentication, security settings, business manager access, ad account access, and administrative permissions.

We are not responsible for unauthorized access, hacking, platform outages, algorithm changes, ad disapprovals, account restrictions, account suspension, loss of followers, engagement drops, sales performance, or platform issues outside our direct control.

Unless a separate performance-based marketing agreement is signed, we do not guarantee views, followers, reach, sales, bookings, inquiries, conversions, SEO ranking, or engagement.

7.2 Models, Talent, Participants and Releases

Unless otherwise agreed in writing, the Client is responsible for obtaining all required releases and permissions for people, models, staff, customers, guests, influencers, talent, children, private property, branded spaces, products, vehicles, venues, trademarks, and any identifiable third-party elements appearing in the content.

If we are responsible for finding models, scouting locations, arranging permissions, or handling releases, this must be clearly stated in the Scope of Work. Additional costs may apply.

We are not responsible for claims made by individuals, property owners, venues, brands, or third parties where the Client failed to obtain required approvals or provided inaccurate information.

7.3 Travel, Accommodation and Additional Expenses

For shoots outside Dubai, or for shoots requiring travel, accommodation, transportation, parking, tolls, permits, special access, overnight stay, or special logistics, the Client is responsible for all related costs unless otherwise agreed in writing.

Any additional expenses required to complete the project will be communicated where possible and charged to the Client.

7.4 Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, emotional, reputational, financial, or consequential losses arising from delays, cancellations, technical issues, third-party failures, venue restrictions, weather conditions, Client dissatisfaction, or circumstances outside our control.

Our total liability for any claim related to a project will not exceed the amount actually paid by the Client for that specific project, unless otherwise required by applicable law.

7.5 Indemnity

The Client agrees to indemnify and hold harmless the Company, its owner, employees, freelancers, contractors, assistants, editors, and representatives from any claims, losses, damages, legal costs, penalties, or disputes arising from:

• Missing permissions, licenses, permits, or releases.

• Misuse, unauthorized use, resale, transfer, or modification of deliverables.

• Third-party claims related to people, locations, products, brands, music, trademarks, copyrighted materials, or content supplied or approved by the Client.

• Inaccurate Client-supplied information.

• Breach of these Terms & Conditions.

7.6 Warranties Disclaimer

We provide creative services with professional care, skill, and reasonable industry standards. However, creative results are influenced by many factors outside our control, including lighting, location, weather, talent, product condition, Client preparation, event timing, venue restrictions, and technical limitations.

No guarantee is made that the final result will exactly match another project, competitor work, reference image, reference video, or the Client’s subjective expectation unless specific measurable requirements were agreed in writing before the project.

7.7 Force Majeure

Neither party will be held liable for failure or delay in performing obligations caused by events beyond reasonable control, including natural disasters, fire, flood, extreme weather, war, riots, strikes, government restrictions, pandemics, illness, accident, transport disruption, power failure, technical failure, serious equipment failure, or any other unforeseen circumstances.

If a force majeure event occurs, both parties will reasonably cooperate to reschedule or adjust the project where possible.

Amounts already paid remain non-refundable, but we will act in good faith to find a fair solution where possible.

7.8 Governing Law and Courts

These Terms & Conditions are governed by the laws of Dubai and the United Arab Emirates.

Both parties agree to first attempt to resolve any dispute through good-faith discussion. If the dispute cannot be resolved amicably, the matter will be submitted to the competent courts of Dubai, UAE.

8. Service-Specific Terms

The following service-specific terms apply only where the relevant service is included in the agreed project. If a service-specific term conflicts with the general terms, the service-specific term applies only for that service.

8.1 Events, Weddings and Live Coverage

For weddings, corporate events, private events, ceremonies, exhibitions, award nights, launches, activations, and live coverage, the Client understands that live moments cannot always be repeated or controlled.

• We are not responsible for missed moments caused by restricted access, blocked views, late schedule changes, poor lighting, venue rules, crowd interference, stage restrictions, sound issues, guest behavior, or lack of coordination from the Client, planner, venue, or third parties.

• The Client must share the event schedule, key moments, VIP names, family photo list, must-capture details, location rules, and access requirements before the event.

• If the schedule changes during the event, the Client or assigned coordinator must inform the team immediately.

• Extended coverage beyond the agreed time may be charged separately and is subject to team availability.

• Raw photos or raw footage are only included if clearly stated in the Scope of Work.

• Third parties such as organizers, sponsors, vendors, venues, partners, or agencies may not use or receive the content unless usage rights are granted in writing.

• Meals and proper rest time must be provided for long events as stated in the Team Rest and Meal Breaks section.

8.2 Product, Jewelry, Fashion and Commercial Shoots

The Client must provide all products, jewelry, fashion items, packaging, props, labels, and display items in clean, polished, complete, and shoot-ready condition.

• We are not responsible for visible scratches, fingerprints, dust, dents, missing stones, wrinkled fabrics, damaged packaging, incorrect samples, or product defects unless advanced retouching is included.

• Product color, gold tone, gemstone color, fabric color, reflection, and texture may vary slightly depending on lighting, camera settings, screen calibration, material behavior, and editing style.

• Advanced jewelry cleanup, skin retouching, high-end commercial retouching, compositing, reflection work, background replacement, product reconstruction, color matching between batches, or heavy manipulation may be charged separately.

• If the Client does not provide a clear brief, mood board, angle reference, or approval during the shoot, we will proceed using professional judgment, and reshoots for stylistic dissatisfaction may be charged.

• For large product batches, once a sample direction is approved, the same direction will be applied to the rest of the batch unless otherwise agreed.

8.3 Corporate, Portrait and Headshot Sessions

For corporate, profile, executive, team, personal branding, and headshot sessions, the Client is responsible for arriving prepared.

• Clothing must be clean, ironed, and suitable for the desired look.

• Grooming, hair, makeup, shaving, styling, and outfit preparation must be completed before the shoot time unless styling services are separately included.

• Requests to fix clothing stains, wrinkles, poor grooming, hair issues, makeup issues, posture preferences, facial asymmetry, body shape, or self-image dissatisfaction may be treated as additional retouching and charged separately.

• Dissatisfaction with personal appearance in professionally captured and edited images is not grounds for a refund, free reshoot, or unlimited editing.

• If third-party makeup artists, stylists, barbers, or assistants are brought by the Client, their preparation time counts toward the booked session time.

8.4 Food, Restaurant and Hospitality Shoots

For food, restaurant, café, hotel, catering, and hospitality shoots, the Client is responsible for ensuring the food, venue, staff, and products are prepared on time.

• Food must be freshly prepared for the photoshoot and not taken from customer orders unless agreed.

• Hot dishes, grilled items, sauces, melted cheese, ice cream, desserts, drinks, and temperature-sensitive items must be prepared according to the shooting schedule so they appear fresh.

• The Client may need to provide multiple portions or backup dishes to maintain visual quality.

• The shooting area must be clean, organized, and free from unnecessary clutter.

• Chefs and staff must cooperate with reasonable visual direction regarding plating, garnish, timing, table setup, and presentation.

• Professional food styling, special props, backgrounds, ingredients, shopping, or tableware are not included unless specifically agreed.

• If ingredients, replacement dishes, extra portions, special props, or styling items are required, they may be charged separately.

• The Client is responsible for food safety, hygiene, freshness, storage, and preparation during on-site shoots.

• We are not responsible for food served to customers, staff, models, or crew before, during, or after the shoot.

• We are not responsible for poor results caused by delayed dishes, melted items, poor plating, uncooperative staff, lack of ingredients, or unprepared locations.

8.5 Real Estate, Interior and Property Shoots

For property-related work, including apartments, villas, interiors, showrooms, short-term rentals, hotels, offices, clinics, restaurants, and commercial spaces, the Client must ensure the space is fully ready before the scheduled shoot.

• The property or location must be clean, staged, tidy, accessible, and ready at the agreed time.

• We do not provide cleaning, staging, furniture arrangement, repair, interior design, curtain fixing, bed preparation, decluttering, or property preparation unless separately agreed.

• Standard editing may include exposure balancing, color correction, HDR blending, perspective correction, and minor cleanup where reasonable.

• Editing does not include furniture replacement, interior redesign, adding landmarks, replacing views, adding fake skies, major construction removal, AI view enhancement, or any alteration that misrepresents the location.

• We will make reasonable efforts to capture views such as skyline, sea view, Burj Khalifa, Dubai Eye, or city lights where available, but the final appearance depends on lens, framing, distance, lighting, glass quality, reflections, weather, and time of day.

• The camera may not capture views exactly as seen by the human eye.

• Images and videos should represent the location accurately and professionally.

8.6 Social Media Content Creation and Monthly Packages

For social media packages, reels, recurring content, campaigns, and monthly content creation, only the agreed number of shoot days, videos, photos, edits, captions, posting support, or strategy services are included.

• Unused shoot time, unused deliverables, or unused monthly services do not automatically roll over unless agreed in writing.

• Content ideas, hooks, scripts, captions, and creative direction may evolve based on performance, brand needs, trends, and platform changes.

• Revisions are limited to the agreed revision terms and do not include creating new concepts unless included.

• We do not guarantee views, sales, followers, engagement, leads, bookings, reach, viral performance, or platform growth unless a separate paid marketing agreement with clear measurable KPIs has been made.

• If social media management is provided as a monthly retainer, payment is due in advance unless otherwise agreed.

• Paid advertising budget, boosted posts, influencer fees, platform fees, and third-party costs are separate from our service fee unless clearly included.

• If the Client does not respond to a content calendar or posting approval request within the agreed approval window, we may treat it as approved and proceed, unless otherwise agreed.

• Either party may end an ongoing monthly retainer with 30 days’ written notice unless a different notice period is agreed in writing.

• Algorithm changes, audience behavior, ad performance, platform restrictions, and account history are outside our full control.

9. Acceptance, Approval & Final Confirmation

9.1 Signature or Digital Approval

A physical signature is not required for these Terms & Conditions to be accepted, unless a separate signed agreement is specifically requested.

The Client’s acceptance may be confirmed through any written or clear approval method, including but not limited to:

• Signing the quotation, invoice, agreement, or project document.

• Approving the quotation through WhatsApp, email, SMS, or any written digital communication.

• Making a payment or deposit.

• Confirming the booking date.

• Allowing the shoot or service to proceed.

• Accepting, downloading, using, posting, sharing, or benefiting from any deliverable.

Any of the above actions may be treated as confirmation that the Client has read, understood, and accepted these Terms & Conditions and the approved Scope of Work.

9.2 Client Approval & Acceptance

The Client’s approval may be confirmed through written communication, including WhatsApp, email, SMS, quotation approval, payment, booking confirmation, or allowing the project to proceed.

A physical signature is not required unless specifically requested in a separate written agreement. For projects requiring formal signatures or custom agreements, a separate written contract may be provided upon request.

9.3 Final Confirmation

By approving the quotation, making payment, confirming the booking, allowing the shoot to proceed, accepting delivery, using any deliverable, or continuing communication after receiving these Terms & Conditions, the Client confirms that they have read, understood, and accepted these Terms & Conditions.

Thank you for choosing Al Nada Photography LLC